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SophiaCompress(Java) OASIS Maintenance


The maintenance contract of SophiaCompress(Java) OASIS includes the following benefits :

  1. The license fee of this product in the second or higher year will be included in the maintenamce fee.
  2. No additional costs required when asking for support (e.g. errors in compression)
  3. Upgraded version of the products can be downloaded for free or for discounted price.
    (Minor versions up are free, major versions up are offered at discounted prices)
  4. Customer's request will be incorporated into enhancements for the next versions
  5. Person to person email support

Hours of availability: Monday through Friday, 10:00 - 17:00 Tokyo time

Note: It may take a while to reply you when we receive your e-mail or web case submission during off-business hours.


The annual Maintenance cost is 25% of the purchase price of the product.

* Renewing the Maintenance contract to have another full-year of Maintenance after the license has expired is not available unless you purchase another product.
* To order Maintenance after purchasing the product, you must purchase another product license.


A single Maintenance contract is valid during a year from the day after the product is shipped.

* To cancel or terminate the Maintenance contract, please contact us at least three months prior to the expiration date.
* We do not refund Maintenance fees.

Contract after purchasing the product or the expiration of the annual maintenance contract

Less than 1 year period after that, you can contract the annual maintenance service.

But in this case, the annual maintenance cost is 75% of the purchase price of the product.